Terms of Use
Terms and Conditions of Purchase and Sale of this store, hereinafter referred to as
simply this store, and, on the other hand, the customer this store, qualified at the time of
purchasing products from this store, hereinafter referred to as simply the Customer.
Considering that this store sells products and services online;
Considering the Customer's interest in purchasing the products offered by this store
("Products") in its sales channels; The purpose of this contract is
establish the general conditions of use and purchase of products and services by the customer of the
website this store.
1. 2. Confidentiality: it is the responsibility of this store to preserve the
confidentiality of all data and information provided by the Customer in the
purchasing process. Site security is audited daily and guaranteed
against the action of hackers, through the "Site Blindado" seal
.
Customer Service (SAC): The customer has this service to
resolve your doubts, resolve any requests or complaints regarding
your request or any content available on the website. The SAC may
be activated via telephone or website form.
III. Delivery policy: the deadline for delivery of Products is informed during the
purchase procedure, counted in business days. Product deliveries are
held from Monday to Friday, from 8 am to 10 pm. Exceptionally, some
Product deliveries may occur on Saturdays, Sundays and holidays.
III.I - Checking the adequacy of product dimensions is the responsibility of the
Customer, who must ensure that these are in accordance with the spatial limits
elevators, doors and corridors at the delivery location. There will be no
assembly or disassembly of the product, transportation via stairs and/or doors and windows,
or launch of deliveries.
III.II - Up to three delivery attempts will be made to the informed location, within days
alternated, with an interval of up to 48 hours between one delivery and another. It is essential that, in the
requested address, there is a person authorized by the buyer, over 18 years old, and
carrying an identification document to receive the merchandise and sign the protocol
of delivery. If there are three unsuccessful delivery attempts, the order will be returned to
the Distribution Center of this store.
III.III - After completing the order, it is not possible to change the payment method and/or
delivery address, request advance payment or even delivery priority.
III.IV - The delivery time informed during the Product purchase procedure
takes into account the stock, the region, the invoice issuance process and the
product preparation time. With each update on the order's delivery status, the
This store's system automatically sends alert emails to the Customer.
III.V - The shipping cost for delivery is calculated based on the delivery location, weight and
Product dimensions.
III.VI - This store does not authorize the carrier to: enter the home; deliver by
alternative means (example: lifting product through window); perform installation or maintenance
of products; open the product packaging; deliver to an address other than the
which appears in DANFE; deliver to minors or those without proof of identity
identification.
III.VII - This store is not responsible for the retention of goods at SEFAZ
when this is due exclusively to the client's pending issues, and is therefore
You must attend the tax office for the merchandise to be released,
bearing in mind that in these cases information regarding releases and payments
are only passed on to interested parties.
1. Right of withdrawal: the Customer will be entitled to exercise the right to
regretting the purchase, with the purpose of returning the Product, hypothesis
in which the following conditions must be observed: the withdrawal period
purchase of the product is up to 7 (seven) calendar days, counting from the date of
receipt; In case of return, the product must be returned to this store
in the original packaging, accompanied by the DANFE (Auxiliary Document of the Invoice
Electronic Tax), the manual and all its accessories.
IV.I - The Customer must request the return through the Customer Service
Customer (SAC) or directly in the Control Panel, in the "cancel request" topic
. To the
Expenses arising from collection or posting of the Product will be borne by this
store.
IV.II - After the product arrives at the Distribution Center, this store will check whether the
aforementioned conditions were met. If so, it will provide the
refund of the total purchase price.
IV.III - When purchasing with a credit card, the card administrator will be notified and the
The refund will occur on the next or subsequent invoice, all at once, regardless of the
number of installments used in the purchase. The reimbursement period and also the charge
of the remaining installments after the full refund of the value of the Product on the credit card
Customer credit carried out by this store is the responsibility of the administrator of the
card. In the event of future installments being charged by the card administrator, the
Customer will not be charged, since this store, as mentioned above, carries out the
refund of the full value of the Product in a single payment, with the credit referring to the
refund granted in full by the card administrator on the billing invoice
subsequent to the month of cancellation.
IV.IV - For purchases paid by bank slip or debit account, the refund will be
made via bank deposit, within 10 (ten) business days, only in the account
chain from the buyer, which must be individual. It is necessary that the holder's CPF
from the current account.
simply this store, and, on the other hand, the customer this store, qualified at the time of
purchasing products from this store, hereinafter referred to as simply the Customer.
Considering that this store sells products and services online;
Considering the Customer's interest in purchasing the products offered by this store
("Products") in its sales channels; The purpose of this contract is
establish the general conditions of use and purchase of products and services by the customer of the
website this store.
1. 2. Confidentiality: it is the responsibility of this store to preserve the
confidentiality of all data and information provided by the Customer in the
purchasing process. Site security is audited daily and guaranteed
against the action of hackers, through the "Site Blindado" seal
.
Customer Service (SAC): The customer has this service to
resolve your doubts, resolve any requests or complaints regarding
your request or any content available on the website. The SAC may
be activated via telephone or website form.
III. Delivery policy: the deadline for delivery of Products is informed during the
purchase procedure, counted in business days. Product deliveries are
held from Monday to Friday, from 8 am to 10 pm. Exceptionally, some
Product deliveries may occur on Saturdays, Sundays and holidays.
III.I - Checking the adequacy of product dimensions is the responsibility of the
Customer, who must ensure that these are in accordance with the spatial limits
elevators, doors and corridors at the delivery location. There will be no
assembly or disassembly of the product, transportation via stairs and/or doors and windows,
or launch of deliveries.
III.II - Up to three delivery attempts will be made to the informed location, within days
alternated, with an interval of up to 48 hours between one delivery and another. It is essential that, in the
requested address, there is a person authorized by the buyer, over 18 years old, and
carrying an identification document to receive the merchandise and sign the protocol
of delivery. If there are three unsuccessful delivery attempts, the order will be returned to
the Distribution Center of this store.
III.III - After completing the order, it is not possible to change the payment method and/or
delivery address, request advance payment or even delivery priority.
III.IV - The delivery time informed during the Product purchase procedure
takes into account the stock, the region, the invoice issuance process and the
product preparation time. With each update on the order's delivery status, the
This store's system automatically sends alert emails to the Customer.
III.V - The shipping cost for delivery is calculated based on the delivery location, weight and
Product dimensions.
III.VI - This store does not authorize the carrier to: enter the home; deliver by
alternative means (example: lifting product through window); perform installation or maintenance
of products; open the product packaging; deliver to an address other than the
which appears in DANFE; deliver to minors or those without proof of identity
identification.
III.VII - This store is not responsible for the retention of goods at SEFAZ
when this is due exclusively to the client's pending issues, and is therefore
You must attend the tax office for the merchandise to be released,
bearing in mind that in these cases information regarding releases and payments
are only passed on to interested parties.
1. Right of withdrawal: the Customer will be entitled to exercise the right to
regretting the purchase, with the purpose of returning the Product, hypothesis
in which the following conditions must be observed: the withdrawal period
purchase of the product is up to 7 (seven) calendar days, counting from the date of
receipt; In case of return, the product must be returned to this store
in the original packaging, accompanied by the DANFE (Auxiliary Document of the Invoice
Electronic Tax), the manual and all its accessories.
IV.I - The Customer must request the return through the Customer Service
Customer (SAC) or directly in the Control Panel, in the "cancel request" topic
. To the
Expenses arising from collection or posting of the Product will be borne by this
store.
IV.II - After the product arrives at the Distribution Center, this store will check whether the
aforementioned conditions were met. If so, it will provide the
refund of the total purchase price.
IV.III - When purchasing with a credit card, the card administrator will be notified and the
The refund will occur on the next or subsequent invoice, all at once, regardless of the
number of installments used in the purchase. The reimbursement period and also the charge
of the remaining installments after the full refund of the value of the Product on the credit card
Customer credit carried out by this store is the responsibility of the administrator of the
card. In the event of future installments being charged by the card administrator, the
Customer will not be charged, since this store, as mentioned above, carries out the
refund of the full value of the Product in a single payment, with the credit referring to the
refund granted in full by the card administrator on the billing invoice
subsequent to the month of cancellation.
IV.IV - For purchases paid by bank slip or debit account, the refund will be
made via bank deposit, within 10 (ten) business days, only in the account
chain from the buyer, which must be individual. It is necessary that the holder's CPF
from the current account.