Refund policy
We have developed an exchange and return policy, based on the consumer code.
EXCHANGES AND RETURNS POLICY
General conditions
We use cutting-edge technology to manufacture and distribute our products,
striving for quality and customer satisfaction. For respect and for it to be
maintained the credibility gained among its consumers, the company created the
exchange, return and repentance policy in accordance with the Defense Code of
Consumer.
Art. 49 of the CDC:
“The consumer may withdraw from the contract within 7 days of the act of
receipt of the product or service, whenever contracting the supply of
products and services occur outside the commercial establishment, especially due to
telephone or at home”
.
EXCHANGE, RETURN AND REPENTANCE POLICY
Withdrawal or regret only occurs when the purchase is made outside the
commercial establishment. In this case, the consumer must express his interest
to withdraw from the purchase within a period of up to 7 (seven) calendar days from the date of purchase.
receipt of the product; If the deadline is not respected, you will be subject to
loss of right to withdraw.
To return the product, it must be in excellent condition, without
signs of inappropriate use or physical damage (e.g.: dents, scratches, oxidation,
mischaracterization of the purchased item, burnt component, use of accessory
inauthentic). Remembering: It is mandatory to return the product with its packaging
original. Returns will only be accepted, for any reason, when the packaging of the product is
product is returned without any damage/damage.
The exchange will be subject to the availability of the product in stock. If there is no
product in stock, you can choose one of the following alternatives:
- Choose another product, paying or receiving back the difference in values, if
there is; or receive a refund of the amount paid. Furthermore, the customer can choose to
store credit, using it on new purchases.
Cancellation must be informed via email and our team will guide you.
how to proceed.
Upon receipt of the respective product(s) at our address, we will analyze,
If it is within the return rules, we will get back to you so we can
solve what happened.
The refunded amount refers to the amount paid on the returned product(s), i.e.
taking into account any discounts and/or promotions in force on the website.
Example: If you purchased the “Buy three, get two free” promotion and paid for the
products R$479.70 and within 7 days you choose to withdraw from the promotion, the calculation made is:
Amount paid: R$479.70 for 3 products
Product unit value: R$159.90
If you return 4 units, the amounts to be returned are:
R$479.70 - R$159.90= R$319.80 return value
The amounts will be refunded, in full or in part, using the same payment method
chosen at purchase:
Credit Card: The card administrator will be notified and the refund will occur
according to the deadline stated in your card administrator's policy. The deadline and
refund procedure for the customer depends on the policy of the administrator of the
card, which may be on the next or subsequent invoice.
Bank Slip: if payment has not yet been made, the boleto can be
disregarded and its cancellation requested by SAC. However, if the ticket has already been
paid, the refund will be made by bank deposit within 15 working days, after the
request, which may be in the buyer's current account (within 15 days) or
savings account (term 15 days), which must be the holder.
A fee will be charged on the Available Electronic Transfer (TED) in the amount of
R$5.00 on each refund made by bank deposit.
For more information, contact SAC.
You must send your bank details in the email, such as account, branch,
bank, CPF, full name of the account holder, to speed up the entire process.
Please note: We disclaim the obligation to respond to requests for exchange or
return of any product returned without communication to customer service,
Out of date or missing accompanying items/accessories.
Note: If you cancel your purchase after the invoice has been issued, please contact
contact us via the SAC email and then refuse delivery of the product. After the
return of the merchandise to our Distribution Center, we will process the refund at
same payment method and the total amount paid for the purchase.
Remembering: No returns that have been made without authorization from the company,
will be considered. Therefore, no product that enters logistics will be
returned or the customer will have a refund.
DEFECTS POLICY
If the purchased product is defective, it will be repaired or replaced with another product.
equal to that described in your invoice, according to the following conditions:
Within 7 (seven) days of the product delivery date, you must contact the
our Customer Service Channel, via the contact email with the subject:
“Product with factory defect”
.
After a period of 7 days (counting receipt), you must contact the
Customer Service Center for further information and directions.
We ask that you send a photo of the defective/incorrect product in advance, so that
Our team will analyze your case and can speed up service.
Products with burnt/stuck/modified/adverse food will not be accepted
to the factory original due to improper handling by the customer.
After receiving the respective email, we will contact the customer again to
We inform you of the procedure that must be taken.
The process for returning defective products follows the procedures
internal to the company.
Will I have to pay for the first exchange or return?
Exchanges made within 7 days of receipt must contact us via
Company SAC for more information.
If you are outside the 7 days after receiving the product, you will have to bear the
shipping cost for product exchange.
EXCHANGE VOUCHER
When requesting an exchange, it is possible to receive an Exchange Voucher for the same amount paid at the time of purchase,
if there is no product currently that interests you.
After the Exchange Voucher has been released, you will receive an email informing you of the number and
validity. From that moment on, it will be possible to view and unlock the voucher.
IMPORTANT:
● the voucher expires one year after the date of receipt;
● the voucher is identified with the buyer's CPF, which prevents use by
third parties;
● If the value of the voucher is less than the new purchase, you can pay the
difference with credit card or bank slip;
● If the value of the voucher is greater than the purchase price, you can use the difference in
other purchases, as we do not refund amounts after the expiration date.
7 days of receipt of the product;
● if the purchase was paid in full with the payment confirmation voucher
occurs within 2 (two) calendar days
EXCHANGES AND RETURNS POLICY
General conditions
We use cutting-edge technology to manufacture and distribute our products,
striving for quality and customer satisfaction. For respect and for it to be
maintained the credibility gained among its consumers, the company created the
exchange, return and repentance policy in accordance with the Defense Code of
Consumer.
Art. 49 of the CDC:
“The consumer may withdraw from the contract within 7 days of the act of
receipt of the product or service, whenever contracting the supply of
products and services occur outside the commercial establishment, especially due to
telephone or at home”
.
EXCHANGE, RETURN AND REPENTANCE POLICY
Withdrawal or regret only occurs when the purchase is made outside the
commercial establishment. In this case, the consumer must express his interest
to withdraw from the purchase within a period of up to 7 (seven) calendar days from the date of purchase.
receipt of the product; If the deadline is not respected, you will be subject to
loss of right to withdraw.
To return the product, it must be in excellent condition, without
signs of inappropriate use or physical damage (e.g.: dents, scratches, oxidation,
mischaracterization of the purchased item, burnt component, use of accessory
inauthentic). Remembering: It is mandatory to return the product with its packaging
original. Returns will only be accepted, for any reason, when the packaging of the product is
product is returned without any damage/damage.
The exchange will be subject to the availability of the product in stock. If there is no
product in stock, you can choose one of the following alternatives:
- Choose another product, paying or receiving back the difference in values, if
there is; or receive a refund of the amount paid. Furthermore, the customer can choose to
store credit, using it on new purchases.
Cancellation must be informed via email and our team will guide you.
how to proceed.
Upon receipt of the respective product(s) at our address, we will analyze,
If it is within the return rules, we will get back to you so we can
solve what happened.
The refunded amount refers to the amount paid on the returned product(s), i.e.
taking into account any discounts and/or promotions in force on the website.
Example: If you purchased the “Buy three, get two free” promotion and paid for the
products R$479.70 and within 7 days you choose to withdraw from the promotion, the calculation made is:
Amount paid: R$479.70 for 3 products
Product unit value: R$159.90
If you return 4 units, the amounts to be returned are:
R$479.70 - R$159.90= R$319.80 return value
The amounts will be refunded, in full or in part, using the same payment method
chosen at purchase:
Credit Card: The card administrator will be notified and the refund will occur
according to the deadline stated in your card administrator's policy. The deadline and
refund procedure for the customer depends on the policy of the administrator of the
card, which may be on the next or subsequent invoice.
Bank Slip: if payment has not yet been made, the boleto can be
disregarded and its cancellation requested by SAC. However, if the ticket has already been
paid, the refund will be made by bank deposit within 15 working days, after the
request, which may be in the buyer's current account (within 15 days) or
savings account (term 15 days), which must be the holder.
A fee will be charged on the Available Electronic Transfer (TED) in the amount of
R$5.00 on each refund made by bank deposit.
For more information, contact SAC.
You must send your bank details in the email, such as account, branch,
bank, CPF, full name of the account holder, to speed up the entire process.
Please note: We disclaim the obligation to respond to requests for exchange or
return of any product returned without communication to customer service,
Out of date or missing accompanying items/accessories.
Note: If you cancel your purchase after the invoice has been issued, please contact
contact us via the SAC email and then refuse delivery of the product. After the
return of the merchandise to our Distribution Center, we will process the refund at
same payment method and the total amount paid for the purchase.
Remembering: No returns that have been made without authorization from the company,
will be considered. Therefore, no product that enters logistics will be
returned or the customer will have a refund.
DEFECTS POLICY
If the purchased product is defective, it will be repaired or replaced with another product.
equal to that described in your invoice, according to the following conditions:
Within 7 (seven) days of the product delivery date, you must contact the
our Customer Service Channel, via the contact email with the subject:
“Product with factory defect”
.
After a period of 7 days (counting receipt), you must contact the
Customer Service Center for further information and directions.
We ask that you send a photo of the defective/incorrect product in advance, so that
Our team will analyze your case and can speed up service.
Products with burnt/stuck/modified/adverse food will not be accepted
to the factory original due to improper handling by the customer.
After receiving the respective email, we will contact the customer again to
We inform you of the procedure that must be taken.
The process for returning defective products follows the procedures
internal to the company.
Will I have to pay for the first exchange or return?
Exchanges made within 7 days of receipt must contact us via
Company SAC for more information.
If you are outside the 7 days after receiving the product, you will have to bear the
shipping cost for product exchange.
EXCHANGE VOUCHER
When requesting an exchange, it is possible to receive an Exchange Voucher for the same amount paid at the time of purchase,
if there is no product currently that interests you.
After the Exchange Voucher has been released, you will receive an email informing you of the number and
validity. From that moment on, it will be possible to view and unlock the voucher.
IMPORTANT:
● the voucher expires one year after the date of receipt;
● the voucher is identified with the buyer's CPF, which prevents use by
third parties;
● If the value of the voucher is less than the new purchase, you can pay the
difference with credit card or bank slip;
● If the value of the voucher is greater than the purchase price, you can use the difference in
other purchases, as we do not refund amounts after the expiration date.
7 days of receipt of the product;
● if the purchase was paid in full with the payment confirmation voucher
occurs within 2 (two) calendar days